Implementing and Managing Microsoft Exchange 2000 IntroductionThe goal of this course is to teach students the knowledge and skills necessary to install, configure, and administer Microsoft Exchange 2000. This course also provides prerequisite knowledge and skills required for Course 1573, Designing Microsoft Exchange 2000 for the Enterprise, and Course 2355, Upgrading Microsoft Exchange Server 5.5 to Microsoft Exchange 2000.
AudienceThis course is intended for IT professionals who will administer Exchange 2000 organizations. Candidates for this course operate in medium to very large computing environments that typically have multiple physical locations, mixed client connection protocols, and internet messaging connectivity.
At Course CompletionAt the end of the course, students will be able to: | • | Install Exchange 2000. | | • | Create and manage Storage Groups, Mailbox Stores, and Public Folder Stores. | | • | Create and manage public folders, users, contacts, and distribution lists. | | • | Configure full-text indexing. | | • | Create and apply mailbox store and public folder store Policies. | | • | Create a Simple Mail Transfer Protocol (SMTP) Connector to the Internet. | | • | Create and connect Exchange Routing Groups. | | • | Configure Microsoft Outlook Web Access. | | • | Install and configure Instant Messaging. | | • | Implement and configure Exchange 2000 Conferencing Server. | | • | Monitor and tune Exchange 2000 performance. | | • | Backup Exchange 2000 data and restore Exchange 2000 after a disaster. |
PrerequisitesBefore attending this course, students must have: | • | A working knowledge of Microsoft Windows 2000. | | • | Completed Course 1560, Updating Support Skills from Windows NT 4.0 to Windows 2000, or Course 2154, Implementing and Administering Microsoft Windows 2000 Directory Services, or equivalent working knowledge. | | • | Working knowledge of Networking, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet Information Services (IIS). | | • | Working knowledge of Internet protocols, including Post Office Protocol version 3 (POP3) or Internet Message Access Protocol version 4 (IMAP4), SMTP, Hypertext Transfer Protocol (HTTP), and Network News Transfer Protocol (NNTP). |
Knowledge of Exchange Server 5.5 is beneficial but not essential.
Microsoft Certified Professional ExamsThis course will help the student prepare for the following Microsoft Certified Professional exam:
Student MaterialsThe student kit includes a comprehensive workbook and other necessary materials for this class. The following software is provided for use in the classroom: | • | Microsoft Exchange 2000 Server Evaluation Edition | | • | Microsoft Exchange 2000 Conferencing Server Evaluation Edition | | • | Microsoft Outlook 2000 Evaluation Edition | | • | Microsoft Windows 2000 Advanced Server |
Course Outline
Module 1: Introduction to Microsoft Exchange 2000 Take a closer look: Download Sample Module 1 (Portable Document Format, 1.62 MB). Topics: Exchange 2000 Product Offerings
Integration with Windows 2000
Administrative Capabilities
Message Routing Capabilities
User Capabilities
Developer Capabilities Skills:
After completing this module, students will be able to: | • | Define and describe the basic features, components, products and functions of Exchange 2000 and messaging platforms in general. | | • | Describe the Exchange 2000 features. | | • | Describe how Exchange 2000 is integrated with Windows 2000. |
Module 2: Installing Microsoft Exchange 2000 Topics: Exchange and Windows 2000
Preparing to Install Exchange 2000
Installing Exchange 2000
Default File Locations and Share-Point Permissions
Troubleshooting Installation Options Labs: Lab A: Installing Microsoft Exchange 2000 Skills:
After completing this module, students will be able to: | • | Describe the prerequisite steps for an Exchange 2000 installation. | | • | Prepare for installing Exchange 2000. | | • | Install Exchange 2000. | | • | Perform special Exchange 2000 installations. | | • | Identify post-installation issues. |
Module 3: Administering Microsoft Exchange 2000 Topics: Introduction to Administrative Utilities
Introduction to Exchange System Manager
Managing Administrative Security
Creating and Configuring Administrative Groups
Using Exchange 2000 System Policies
Administering Exchange 2000 Address Lists Labs: Lab A: Creating a Mail-enabled User Account
Lab B: Setting Security on Administrative Groups
Lab C: Managing an Address List in Exchange 2000 Skills:
After completing this module, students will be able to: | • | List and describe the main components of Exchange System Manager that are used for administering Exchange 2000. | | • | Manage administrative security for Exchange 2000. | | • | Create and configure administrative groups. | | • | Use Exchange 2000 system policies to administer Exchange 2000. | | • | Administer Exchange 2000 address lists. |
Module 4: Creating and Managing Storage Groups and Stores Topics: Storage Groups
ESE Features of Exchange 2000
Creating Storage Groups
Creating Stores
Managing Storage Groups and Stores Labs: Lab A: Creating Storage Groups and Multiple Exchange 2000 Databases
Lab B: Building a Full-Text Index Skills:
After completing this module, students will be able to: | • | Create and manage storage groups and stores. | | • | Describe the ESE features in Exchange 2000. | | • | Commit data to a database. | | • | Index contents of databases. | | • | Describe search architecture. | | • | Administer full-text indexing. | | • | Troubleshoot full-text indexing. |
Module 5: Creating and Managing Recipient Objects Topics: Creating Recipient Objects
Configuring Recipient Objects
Managing Recipient Objects
Making Bulk Changes to the Directory
Configuring Policies Labs: Lab A: Managing Exchange 2000 Recipient Objects
Lab B: Creating a Recipient Policy
Lab C: Creating and Applying a Mailbox Store Policy Skills:
After completing this module, students will be able to: | • | Create recipient objects, including mailbox-enabled users, and mail-enabled users, contacts, and groups. | | • | Configure users, groups, and contacts. | | • | Manage recipient objects by creating additional e-mail addresses, by applying rights and permissions, and by moving mailboxes between databases or servers. | | • | Make bulk changes to the directory by importing and exporting Active Directory information. | | • | Configure recipient policies and mailbox store policies. |
Module 6: Creating and Managing Public Folders Take a closer look: Download Sample Module 6 (Portable Document Format, 1.05 MB). Topics: Introduction to Public Folders
Configuring Public Folder Permissions
Managing Public Folder Replication
Replicating Public Folders
Setting Public Store Policies Labs: Lab A: Creating and Configuring Public Folders
Lab B: Replicating Public Folder Data
Lab C: Creating and Using Public Folder Trees Skills:
After completing this module, students will be able to: | • | Configure public folder permissions for the parent folder and describe how permissions are propagated to subfolders. | | • | Create and monitor a public folder replica, and enable a public folder referral. | | • | Use message state information to determine whether a public folder is synchronized, to identify information stores maintaining replicas, and to resolve content conflicts. | | • | Apply public store policies to the information store and explain conditions under which multiple policies can be applied. |
Module 7: SMTP in Microsoft Exchange 2000 Topics: Introduction to SMTP
Configuring multiple SMTP Domain Names
Configuring an SMTP virtual server
Configuring an SMTP connector
Troubleshooting SMTP connectivity Labs: Lab A: Securing an SMTP Virtual Server
Lab B: Creating SMTP Connectors Skills:
After completing this module, students will be able to: | • | Describe the role of SMTP, Extension to SMTP (ESMTP), and DNS in Exchange 2000. | | • | Configure multiple SMTP domain names. | | • | Configure an SMTP virtual server. | | • | Configure an SMTP connector. | | • | Choose the tools for troubleshooting SMTP connectivity. |
Module 8: Message Routing in Microsoft Exchange 2000 Topics: Message Routing and Routing Groups
Connecting Routing Groups
Determining Link Status
Routing Messages Labs: Lab A: Creating Routing Groups and Routing Group Connectors Skills:
After completing this module, students will be able to: | • | Define message routing and routing groups, create routing groups, explain how message transfer works between servers running Exchange 2000 installed in the same routing group and installed in different routing groups, and compare how routing groups work in mixed and native mode. | | • | Describe each of the connectors you can use to connect routing groups, including the routing group connnector, SMTP connector, and the X.400 connector. | | • | Describe how Exchange uses the link state table and the link state algorithm to determine link status. | | • | Outline how Exchange 2000 selects a message route, how Exchange routes messages between multiple routing groups, and how Exchange routes messages outside of an Exchange 2000 organization. |
Module 9: Message Flow in Microsoft Exchange 2000 Topics: Message Flow Architecture
Working with Failed Links
Message Tracking Labs: Lab A: Analyzing Message Flow in Exchange 2000 Skills:
After completing this module, students will be able to: | • | Describe the message flow architecture in Exchange 2000. | | • | Describe how Exchange 2000 handles failed links, including recovering a link and rerouting messages. | | • | Enable message tracking as well as subject logging, and explain how to use tracking to troubleshoot message delivery. |
Module 10: Configuring Internet Protocols Topics: IIS Integration with Exchange 2000
Examining Client Connectivity and Security
Kerberos Authentication
Front-End/Back-End Server Configuration and Security
Configuring NNTP Services
Troubleshooting Client Connectivity by Using Telnet Labs: Lab A: Creating and Configuring an IMAP4 Virtual Server Skills:
After completing this module, students will be able to: | • | Describe the functionality that is provided by the integration of IIS with Exchange 2000. | | • | Describe the message transfer process and the security options for Internet clients using IMAP4 and POP3. In addition, describe how Lightweight Directory Access Protocol (LDAP) is used in the message transfer process. | | • | Describe the Kerberos protocol version 5 authentication process. | | • | Explain the authentication process and the different firewall configuration options when using front-end/back-end servers. | | • | Configure a NNTP virtual server, create and store newsgroups, and create newsfeeds. | | • | Troubleshoot client connectivity using by Telnet. |
Module 11: Accessing Microsoft Exchange 2000 with Outlook Web Access Topics: Examining Outlook Web Access Components and Process
Configuring an HTTP Virtual Server
Securing Outlook Web Access Communication Labs: Lab A: Sending E-mail Messages by Using Outlook Web Access
Lab B: Configuring an HTTP Front-end Server Skills:
After completing this module, students will be able to: | • | Describe the benefits of Outlook Web access, the capabilities that Web Distributed Authoring and Versioning (WebDAV) provide to Outlook Web Access users, and the clients that are supported by Outlook Web Access. | | • | Explain the function of each component used by Outlook Web Access to process a client request in a single server environment and front-end/back-end environment. | | • | Create and configure an HTTP virtual server. | | • | Describe the authentication and encryption methods available when using Outlook Web Access with a single server configuration and a back-end/front-end server configuration. |
Module 12: Configuring Instant Messaging Topics: Introduction to Instant Messaging
Basics of Instant Messaging
Instant Messaging Terminology
Instant Messaging Components
Installing and Configuring Instant Messaging
Instant Messaging Operations and Considerations
Best Practices Labs: Lab A: Configuring and Using Exchange 2000 Instant Messaging Skills:
After completing this module, students will be able to: | • | Describe how Instant Messaging works and how it is configured. | | • | Identify and describe the components of Instant Messaging. | | • | Install and configure Instant Messaging server components and Instant Messaging clients. | | • | Describe the Instant Messaging process and identify security considerations. | | • | Identify best practices for working with Instant Messaging. |
Module 13: Implementing Microsoft Exchange 2000 Conferencing Server Topics: Capabilities of Exchange 2000 Conferencing Server
Architecture of Exchange 2000 Conferencing Server
Components and Technologies of Exchange 2000 Conferencing Server
Windows 2000 Dependencies
Configuring Exchange 2000 Conferencing Server Labs: Lab A: Installing, Configuring, and Using Exchange 2000 Conferencing Server (optional) Skills:
After completing this module, students will be able to: | • | Describe the capabilities of Exchange 2000 Conferencing Server. | | • | Outline the server-side components and services that work together to provide conferencing functionality. | | • | Explain the components and technologies that Exchange 2000 Conferencing Server provides. | | • | Outline the Windows 2000 components and services on which Exchange 2000 Conferencing Server depends. | | • | Describe how to configure and use Exchange 2000 Conferencing Server. |
Module 14: Monitoring Microsoft Exchange 2000 Topics: Tools for Monitoring Exchange 2000
Monitoring Exchange 2000 by Using The Performance Console
Monitoring Exchange 2000 by Using Monitoring And Status
Logging and Viewing Diagnostic Data Labs: Lab A: Monitoring Exchange 2000 Skills:
After completing this module, students will be able to: | • | Describe the tools that you use to monitor the performance of a computer running Exchange 2000. | | • | Identify resource bottlenecks by monitoring Exchange 2000 and Windows 2000 performance objects and counters using Performance Logs and Alerts and System Monitor. | | • | Monitor services and resources, create notifications, and view server and connector status by using Monitoring and Status. | | • | Assess system efficiency by configuring diagnostic logging on components and using Event Viewer to view the log files. |
Module 15: Disaster Recovery in Microsoft Exchange 2000 Topics: Introduction to Disaster Recovery in Exchange 2000
Backing Up Exchange 2000 by Using the Windows 2000 Backup Utility
Restoring Exchange 2000
Creating a Disaster Recovery Plan Labs: Lab A: Backing up and Restoring Exchange 2000 Stores
Lab B: Recovering Exchange 2000 Mailboxes and Messages Skills:
After completing this module, students will be able to: | • | Describe the dependencies between Active Directory and Exchange 2000, and explain the database technology that Exchange 2000 uses. | | • | Back up Exchange 2000 by using the Microsoft Windows 2000 Backup utility. | | • | Restore Exchange 2000. | | • | Create a disaster recovery plan. |
Module 16: The Microsoft Exchange 2000 Challenge Topics: The Exchange 2000 Challenge is an activity used to review the entire course and inspire classroom discussions.
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