Identify proper procedures for installing and configuring system components and devices.

Diagnose and troubleshoot system problems and determine whether they're hardware- or software-related.

Identify safety procedures, environmental hazards, and preventative maintenance techniques.

Identify popular motherboards, types of memory, bus architectures, and the purpose of CMOS.

Define the print process and identify procedures for servicing printers.

Identify the unique components of portable systems.

Define basic networking concepts and configure a computer to function on a network.

Differentiate between effective and ineffective behaviors related to customer satisfaction.

A+ Certification: Operating Systems
Upon successful completion of this course, students will be able to:

Install and configure MS-DOS.

Upgrade from MS-DOS to Windows 9x.

Configure networking in Windows 9x to support connectivity between Windows 9x computers, and between Windows 9x and Windows NT/Windows 2000 computers.

Define the components of the Windows 9x architecture.

Install and configure local and network printers on a Windows 9x computer.

Troubleshoot Windows 9x.

Establish a Windows 2000-based computer network.

Provide administrative support to the Windows 2000 startup process.

Identify the primary administrative tools in Windows 2000.

Support networking and the TCP/IP protocol in Windows 2000.

Configure and maintain the two different name resolution services in Windows 2000—host name resolution and NetBIOS name resolution.

Customize your installation of Windows 2000.

Install and manage a printer in Windows 2000.

Manage your hard disk in Windows 2000.

Use Event Viewer, Performance, and Task Manager to monitor Windows 2000, and Windows 2000 Backup and the Emergency Repair Disk to troubleshoot Windows 2000.