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Supporting Windows Vista Computers with Desktop Images and Application Packages

Course 5119: Two days; Instructor-Led

Preliminary Course Syllabus

Note: You are viewing a Preliminary Course Syllabus. This course is not yet available. Because some parts of the course are currently in development, some elements of this syllabus are subject to change.

Introduction

Elements of this syllabus are subject to change.

This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:

The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Audience

The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

At Course Completion

After completing this course, students will be able to:

Prerequisites

Before attending this course, students must:

In addition, it is recommended, but not required, that students have completed:

Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.

Course Outline

Module 1: Preparing to Apply Desktop Images

This module explains how to describe the necessary steps required to prepare a computer for Windows Vista image deployment.

Lessons

Lab: Preparing to Apply Desktop Images

After completing this module, students will be able to:

Module 2: Supporting Computers with Desktop Images

This module explains how to apply a Windows Vista operating system image to a target computer.

Lessons

Lab: Applying Desktop Images

After completing this module, students will be able to:

Module 3: Restoring and Validating User State

This module explains how to restore and validate user state on a newly deployed Windows Vista desktop image.

Lessons

Lab : Restoring and Verifying User State

After completing this module, students will be able to:

Module 4: Preparing to Install an Application Package

This module explains the steps required to prepare a Windows Vista computer for application installation.

Lessons

Lab : Preparing to Install an Application Package

After completing this module, students will be able to:

Module 5: Creating and Deploying an Application Installation Package

This module explains how to create and deploy application installation packages to Windows Vista computers.

Lessons

Lab : Creating and Deploying an Application Installation Package

After completing this module, students will be able to:

Module 6: Troubleshooting Application Installations

This module explains how to troubleshoot issues that are affect application package installation.

Lessons

Lab : Troubleshooting Application Installation

After completing this module, students will be able to: