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7 days of instructor-led classroom training (consecutive weeks) 

Individual Courses included in this program (priced individually):

Also, available in an accelerated Boot Camp format in these locations:

San Francisco, CA, Orlando, FL, New York, NY, Other Locations

A Microsoft Certified IT Professional: Enterprise Support Technician (MCITP: Enterprise Support Technician) possesses the high level of knowledge and skills needed to support end users in medium-sized or enterprise environments with the most critical and difficult support issues. This includes the knowledge and skills to diagnose and resolve all types of desktop support issues, as well as issues involving mobile and personal devices.

Required exams for MCITP: Enterprise Support Technician (One exam plus MCTS prerequisite)

Exam 70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians

Classroom training

Course 5105: Deploying Windows Vista Business Desktops (2 days)

Course 5118: Maintaining and Troubleshooting Windows Vista Computers (3 days)

Course 5119: Supporting Windows Vista Computers with Desktop Images and Application Packages (2 days)