MCITP: Consumer Support Technician

Professionals with Microsoft certification not only thrive on the continuing challenges of the IT field, but they also take the initiative to develop and hone their skills so that they stay a step ahead. When you become Microsoft certified, you will:

The Microsoft Certified IT Professional: Consumer Support Technician (MCITP: Consumer Support Technician) credential is the premier certification to highlight and validate your expertise and skill set in a job role supporting a broad range of consumer desktop operating systems, desktop applications, mobile devices, networking, and hardware support issues related to the Windows Vista operating system. This certification is the right option for you if your interest lies in home user support or consumer retail support.

The MCITP: Consumer Support Technician credential is part of the new generation of Microsoft certifications, which separates validation of technology and professional skills, providing a more relevant, flexible, and cost-effective way to validate core technical, professional, and architectural skills. This certification requires a periodic update to demonstrate that your knowledge of technology and best practices is current.

How to earn your MCITP: Consumer Support Technician

To achieve this certification, you must successfully complete two exams: one Microsoft Certified Technology Specialist (MCTS) Windows Vista prerequisite exam and one Professional Series exam.

Prerequisite MCTS: Windows Vista, Configuration certification

Exam 70-620: TS: Microsoft Windows Vista Client, Configuring

Professional Series exams

Exam 70-623: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

Classroom training

Course 5118: Maintaining and Troubleshooting Windows Vista Computers (three days)

Course 5119: Supporting the Windows Vista Operating System and Applications (two days)