San Francisco, CA, Miami, FL, New York, NY, Other Locations

Boot Camps include experienced certified instruction, professional courseware, corresponding  practice exams, all certification exam vouchers (extra available).  Exclusive attention and open lab time.  Pass guarantee.  Fine catered breakfast and lunch daily, refreshments and snacks.  Quality travel and lodging arranged, if needed.

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A Microsoft Certified IT Professional: Enterprise Support Technician (MCITP: Enterprise Support Technician) possesses the high level of knowledge and skills needed to support end users in medium-sized or enterprise environments with the most critical and difficult support issues. This includes the knowledge and skills to diagnose and resolve all types of desktop support issues, as well as issues involving mobile and personal devices.

Prerequisite MCTS certification

Exam 70-620: TS: Microsoft Windows Vista Client, Configuring

Required exams for MCITP: Enterprise Support Technician (One exam plus MCTS prerequisite)

Exam 70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians

Upgrade exam for an MCDST

Exam 70-621: PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support

Classroom training

Course 5105: Deploying Windows Vista Business Desktops (2 days)

Course 5118: Maintaining and Troubleshooting Windows Vista Computers (3 days)

Course 5119: Supporting Windows Vista Computers with Desktop Images and Application Packages (2 days) 

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